{"id":2508,"date":"2024-12-11T14:27:02","date_gmt":"2024-12-11T13:27:02","guid":{"rendered":"https:\/\/www.hitec-zang.de\/?page_id=2508"},"modified":"2026-03-04T11:39:20","modified_gmt":"2026-03-04T10:39:20","slug":"support","status":"publish","type":"page","link":"https:\/\/www.hitec-zang.de\/en\/services-support\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2508\" class=\"elementor elementor-2508\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-dce-background-color=\"#EFF7FF\" class=\"elementor-element elementor-element-649cfed e-flex e-con-boxed e-con e-parent\" data-id=\"649cfed\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-07b9f27 e-con-full e-flex e-con e-child\" data-id=\"07b9f27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a789cb elementor-widget elementor-widget-text-editor\" data-id=\"4a789cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.hitec-zang.de\/en\">Home<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fcd487 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"7fcd487\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"33\" viewbox=\"0 0 18 33\" fill=\"none\"><path d=\"M2 1.88691L16.8114 16.6983L2 31.5098\" stroke=\"#00519D\" stroke-width=\"1.5\" stroke-linecap=\"square\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8054e2 elementor-widget elementor-widget-text-editor\" data-id=\"d8054e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tSupport\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae1812b elementor-widget elementor-widget-heading\" data-id=\"ae1812b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b0d4fd e-grid e-con-boxed e-con e-parent\" data-id=\"6b0d4fd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9ae7ce1 e-con-full e-flex e-con e-child\" data-id=\"9ae7ce1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e3f8ca elementor-widget elementor-widget-heading\" data-id=\"7e3f8ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Remote maintenance with TeamViewer<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9f8c0c4 e-con-full e-flex e-con e-child\" data-id=\"9f8c0c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-edf3fa2 elementor-widget elementor-widget-text-editor\" data-id=\"edf3fa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>With TeamViewer, we can service your computer or system quickly and easily. This allows us to solve problems remotely, protect the environment and save on travel costs. It is also possible to transfer larger files.<\/p><p>Simply download the client from this page and tell our employee the ID and password displayed after starting the program.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4472d19 elementor-widget elementor-widget-button\" data-id=\"4472d19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"http:\/\/go.hitec-zang.de\/hitec-zang\/services-support\/teamviewer\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download Teamviewer<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6602cc4 elementor-alert-warning elementor-widget elementor-widget-alert\" data-id=\"6602cc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"alert.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-alert\" role=\"alert\">\n\n\t\t\t\t\t\t<span class=\"elementor-alert-title\">Important<\/span>\n\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-alert-description\">The procedure is secure because we cannot establish a connection without you and you can follow all operations on the screen. TeamViewer requires no configuration and uses TCP-port 80, or the configured proxy settings of your network.<\/span>\n\t\t\t\n\t\t\t\t\t\t<button type=\"button\" class=\"elementor-alert-dismiss\" aria-label=\"Hinweis ausblenden.\">\n\t\t\t\t\t\t\t\t\t<span aria-hidden=\"true\">&times;<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a43b28 e-con-full e-flex e-con e-child\" data-id=\"4a43b28\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e24813d elementor-widget elementor-widget-heading\" data-id=\"e24813d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Returns and disposal <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c314b7 e-con-full e-flex e-con e-child\" data-id=\"5c314b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c287d6d elementor-widget elementor-widget-text-editor\" data-id=\"c287d6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To return a defective appliance for repair or an old appliance for disposal, simply request a return ticket from us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-229b6f6 elementor-widget elementor-widget-button\" data-id=\"229b6f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.hitec-zang.de\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request a return ticket<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-918ca4f e-con-full e-flex e-con e-child\" data-id=\"918ca4f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb20841 elementor-widget elementor-widget-heading\" data-id=\"cb20841\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Customer service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-dce-background-image-url=\"https:\/\/www.hitec-zang.de\/wp-content\/uploads\/2024\/09\/blurry-gradient-haikei_bg.svg\" class=\"elementor-element elementor-element-bd8bdd4 e-con-full e-flex e-con e-child\" data-id=\"bd8bdd4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94011ed elementor-widget elementor-widget-text-editor\" data-id=\"94011ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Do you have a problem with one of our products?<br \/>Our customer service team is here to help you.<\/p><p><strong>HITEC ZANG GmbH<\/strong><br \/>Ebertstra\u00dfe 28-32<br \/>52134 Herzogenrath<\/p><p>Phone +49 (0) 2407 \/ 910 - 100<br \/><a title=\"info@hitec-zang.de\">info@hitec-zang.de<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b1f804 e-con-full e-flex e-con e-child\" data-id=\"3b1f804\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a83895 elementor-tablet_extra-align-justify elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"4a83895\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"tel:+492407910100\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae4861b elementor-tablet_extra-align-justify elementor-widget elementor-widget-button\" data-id=\"ae4861b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:info@hitec-zang.de\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send e-mail<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>If you need a helping hand or some professional support, we're here for you! You've come to the right place!<\/p>","protected":false},"author":1,"featured_media":0,"parent":2490,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-2508","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.hitec-zang.de\/en\/wp-json\/wp\/v2\/pages\/2508","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hitec-zang.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hitec-zang.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hitec-zang.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hitec-zang.de\/en\/wp-json\/wp\/v2\/comments?post=2508"}],"version-history":[{"count":28,"href":"https:\/\/www.hitec-zang.de\/en\/wp-json\/wp\/v2\/pages\/2508\/revisions"}],"predecessor-version":[{"id":8235,"href":"https:\/\/www.hitec-zang.de\/en\/wp-json\/wp\/v2\/pages\/2508\/revisions\/8235"}],"up":[{"embeddable":true,"href":"https:\/\/www.hitec-zang.de\/en\/wp-json\/wp\/v2\/pages\/2490"}],"wp:attachment":[{"href":"https:\/\/www.hitec-zang.de\/en\/wp-json\/wp\/v2\/media?parent=2508"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}